At Luvizio, we want your premium 3D drinkware to reach you safely, no matter where you live. We offer secure worldwide shipping directly from our Southampton, UK studio to your front door.

During checkout, you can select from the following delivery options based on your location:

• Standard UK Delivery: Fast and reliable shipping across the United Kingdom. Most domestic orders arrive within 2-4 business days after your mug is crafted.
• International Worldwide Shipping: We ship globally! International delivery times vary by destination, but typically arrive within 7-14 business days. Shipping costs are calculated at checkout based on your exact location.
• Fully Tracked Delivery: Every Luvizio order includes a tracking number. As soon as your package leaves our studio, you will receive an email with a link to track its journey in real-time.
• Break-Resistant Packaging: Because our 3D relief mugs are detailed pieces of ceramic art, we do not take risks with shipping. Every single order is packed in robust, custom-fitted packaging to ensure it arrives in pristine condition.

Please note: Because our custom and personalized mugs are made to order, please allow 3-5 business days for our artisans to sculpt and finish your piece before it is shipped.

Yes, absolutely! While all our designs are conceptualized in our Southampton, UK studio, our community is global. We offer secure worldwide shipping. Shipping costs and delivery times are calculated at checkout based on your specific location.

Delivery times for your Luvizio order depend on your location and the custom nature of your piece. Because every mug features detailed 3D relief sculpting, there is a short crafting period before it ships.

Production Time

• Crafting your mug: Please allow 3-5 business days for our artisans to sculpt, finish, and carefully pack your custom piece in our Southampton studio.

Estimated Home Delivery (After Production)

• Standard UK Delivery: Most domestic orders arrive within 2-4 business days.
• International Worldwide Shipping: Global deliveries typically arrive within 7-14 business days, depending on the exact destination.

As soon as your mug leaves the studio, you will receive an email with a tracking number so you can follow its journey directly to your door.

If they choose "Classic & Elegant"

These customers want the premium, tactile feel of your ceramic, but with an understated look that blends easily into modern home decor or a professional office.

• What to Recommend: The Monogram Series, the City & State outline mugs, or the minimalist "Focus/Breathe" Motivational mugs.
• The Vibe: Understated, aesthetic, museum-quality.

If they choose "Bold 3D Textures"

These customers are looking for a conversation starter. They want the loud, fully sculpted pop-out features that make your brand so unique.

• What to Recommend: The "Unimpressed Pet" 3D faces, the full Custom Couple Portraits, or the heavy 3D "Savage" office mugs.
• The Vibe: Quirky, highly tactile, unapologetic.

By asking this one question, you immediately split your catalog in half, preventing the customer from feeling overwhelmed and guiding them straight to a product they'll love.

Since you only accept PayPal, the biggest risk is losing customers who want to pay with a regular credit card. This draft spins your PayPal-only policy as a security benefit and gently reminds customers that they can still use their credit or debit cards through PayPal's guest checkout.

What Payment Methods Are Accepted?

At Luvizio, we process all orders securely through PayPal. We chose PayPal as our exclusive checkout partner to ensure your payment information remains 100% encrypted and protected by industry-leading buyer protection.

Don't have a PayPal account? No problem! You do not need to be a registered PayPal user to purchase your custom 3D mugs. You can easily complete your secure checkout using any major credit or debit card.

Simply select the PayPal option at checkout, click "Pay with Debit or Credit Card" (or "Checkout as Guest"), and enter your card details securely to finalize your order.

Here is how to track your Luvizlo package:

• Shipping Confirmation Email: As soon as your mug finishes production in our Southampton studio and is handed over to the carrier, we will send you a shipping confirmation email.
• Your Tracking Link: Inside that email, you will find a direct "Track My Order" link and your unique tracking number.
• Real-Time Updates: Click the link to view the live status of your delivery, from dispatch straight to your front door.

Can't find your tracking number?
If it has been more than 5 business days since you placed your order and you haven't received a tracking link, please check your spam or promotions folder. If it is still missing, reach out to our support team with your order number, and we will locate your package for you immediately.

Can I use a different payment method?

Currently, PayPal is our exclusive payment gateway to ensure the highest level of encryption and security for our customers.

However, you absolutely do not need a PayPal account to shop with us! If you prefer to use a standard bank card, you can easily do so through PayPal's secure guest checkout.

Simply select the PayPal option at checkout and click "Pay with Debit or Credit Card" (or "Checkout as Guest"). This allows you to safely process your preferred Visa, Mastercard, or American Express directly through their secure system, without ever having to sign up for a PayPal account.